Delivery

DELIVERY & RETURNS

UK

Orders Over £60 are Free for the UK Mainland
Standard Deliver 2 - 7 Days - £4
Tracked 1 - 2 Days - £5
UK Next Working Day (Order before 1pm) - £8.50
 
Working days are classified as Monday through Friday. Next day delivery orders placed after 1pm on a Thursday, or Friday, will therefore be delivered on Monday.
 
Delivery to the Channel Islands is £8.50. Please ensure you select the Channel Islands (Guernsey or Jersey) from the country list so that the system knows to deduct VAT from your order.
  

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All dates quoted for delivery are estimated delivery dates only. They may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. We aim to dispatch all orders placed before 1pm on the same working day. Please refer below for delivery timescale. Orders placed after 1pm will not be dispatched until the next working day.

Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in installments if certain items are out of stock. All orders are charged at the time of the purchase, this includes any item which is back ordered.

Delivery is currently only available within the United Kingdom and select areas.

The following  countries are currently enabled for delivery:

  

  • Australia
  • Austria
  • Belgium
  • Bosnia and Herzegovina
  • Bulgaria
  • Canada
  • Croatia
  • Cyprus
  • Czech Republic
  • Estonia
  • Finland
  • France
  • Germany
  • Gibraltar
  • Greece
  • Guernsey
  • Hungary
  • India
  • Ireland
  • Isle of Man
  • Italy
  •  Japan
  • Jersey
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Monaco
  • Netherlands
  • New Zealand 
  • Poland
  • Portugal
  • Romania
  • Serbia
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Switzerland
  • United Arab Emirates
  • USA

 

Delivery is available for £40 to the following parts of Russia:

 

  • Moscow
  • Nizhniy Novgorod
  • Krasnodar
  • Novorossiysk
  • Stavropol
  • Saint Petersburg
  • Leningrad Oblast
  • Khabarovsk
  • Vladivostok

 

Delivery charges are constantly in flux and will appear on the check out page before confirming your order. Most of Europe is available for £8.50-£12.50.

International deliveries to P.O. Boxes may incur further charges if your order is over 2kg.

 
POLICY

If you are not entirely satisfied with the products that you have chosen you may return them to us within 28 days of receipt. We will be happy to provide an exchange or refund, providing the items are returned in perfect condition and where possible in their original packaging with all tags attached.

Please complete the form on the reverse of your receipt, clearly indicating the reason for return and whether you require a refund or exchange. Proof of purchase is required.

Please then reseal the item in its original packaging and return your parcel to us using the attached address label on the front of the receipt form. We advise all customers to keep the proof of postage. We cannot accept responsibility for parcels lost in transit. All refunds will be issued to the same payment method as the original order and may take up to 14 days to complete. Refunds are always processed net of postage.

Please note that purchases made via our website and telephone cannot be refunded in any of our stores.

Please note that our sale items have a seven day return policy. This is to enable us to process the return item and put it back into sale online before the sale ends.

If your items were purchased from a non-Chatham Marine store or Website, please return your item to the retailer, not to Chatham Marine. As we cannot accept returns for items not purchased directly from ourselves, Chatham Marine Limited. Please note that their terms and conditions may vary from ours.

We are only able to receive returns through the postal service, and do not offer a drop off service.

UK Returns only:  Returns are free via Collect+ for members on the UK Mainland. Text your post code to 84555 for nearest drop off point, or visit www.collectplus.co.uk.

Our Return Address
Chatham Marine Limited
Returns Dept.
Hennock Court
Hennock Road East
Exeter
Devon
EX2 8RU
Faulty Items

If in the unlikely event that your item is faulty, please contact our customer service team on 0845 2700 217 or alternatively by email info@chatham-marine.co.uk. Please return the item clearly stating the fault and include proof of purchase. We will endeavour to replace your item but if unable to, we may offer an alternative or a refund if the item is found to be faulty.

Care of Shoes

Your shoes will love you more if you look after them. Our shiny and new soft pebble leather should be gently wiped with a damp cloth and then waxed with an appropriate wax. Our Nubucks can be lightly cleaned with a wire brush or emery paper and lightly sprayed with a clear wax.

Washable shoes

Our washable shoes can be hand washed, or machine washed on the coolest setting, with a mild detergent, ideally a liquid one. For machine washing shoes should be protected by a pillow case or similar washing bag. They should be air dried, not in a machine or on a radiator and will retain their shape better if stuffed with a non-staining fabric or shoe trees. Colour will lighten slightly after lots of washes, but the shoes will be comfortable friends for years.