Exchanges

We know that buying online is sometimes a bit of guess work so we try to make it as easy as possible. All of our orders leave with a Collect+ free returns label so you've got a tracked and convenient option for getting your goods back to us.

Collect+ has over 500 drop off points across the UK to find your nearest one visit www.collectplus.co.uk

We aim to process your exchange requested within 7 days of receipt of the goods back to our Exeter warehouse.

We'll accept exchange requests only on items which have been purchased directly from us within the last 28 days, and which are within perfect reselling condition. This means all labels, tags, clothing bags and shoe boxes must be suitable for return. 

During the Christmas period, we'll accept gift returns up until the 15th of January.