Chatham G2 - 2 Year Guarantee

G2 - 2 Year Guarantee

Chatham G2 swing tagRegister

We are confident that you will enjoy the quality, comfort and durability of your new Chatham G2 product

Click here to register your G2 product

FAQs

Q: What is Enduro G2?

A: G2 is collection of shoes and clothing which are only available in our Enduro range, which are guaranteed for a period of 2 years from the date of purchase.

Q: What is the difference between your other deck shoes/clothing and the G2 range?

A: Our G2 range has been specially manufactured with the highest quality premium materials and constructiond techniques to ensure that they are are built to last.

Q: Does all of Chatham's deck shoes/clothing come with a 2 year guarantee?

A: Only shoes from our men's and ladies G2 ranges have a 2 year guarantee.

Q: How do I register my G2 product?

A: You can either:

Fill in the registration part of your G2 booklet (you should have received a G2 booklet in the shoe box or on the clothing label), attach a proof of purchase receipt and send it to us at the address below. We will then register you on our database and send you a letter by email, confirming that your items have now been registered. 

OR

Fill in your details using this online G2 registration form. You will then receive your confirmation letter to the email address you have specified.

Your registration must be completed within 30 days of purchase. 

 

Q: Are the G2 shoes waterproof?

A: None of our deck shoes are waterproof due to the moccasin construction. The moccasin construction is very comfortable which is why they are so popular, but they will let in water if worn in wet conditions. This is because the leather uppers are hand stitched through the sole unit. This means they're super durable but also that there are small spaces where water can sometimes permeate.

Q: What happens if I need to return a G2 product?

A: If your items are returned during the guarantee period, due to a defect in workmanship or materials, we will repair or replace it, at our discretion, entirely free of charge. This guarantee only applies to the original purchaser and is only valid if the item has been used in the appropriate conditions suitable for that particular type of shoe/clothing and if it has not been abused. It will be invalidated if any damage is caused by misuse, excessive wear and tear, negligence or accident. You are responsible for the cost of return postage, unless the product is less than 28 days old.

Help

Chatham Marine Enduro G2 products all come with our unique 2 year guarantee so if you have any concerns or quality issues that are covered under our terms and conditions please send the shoes back to us at the below address. Please include your Guarantee Code and proof of purchase, if you have any queries please speak to a member of our dedicated Customer Service team.

Returns Address:

Chatham G2 stampChatham Marine Ltd
G2 Returns
Hennock Court
Hennock Road East
Exeter, Devon
EX2 8RU


T: +44 (0) 845 2700 217

Mail order email: orders@chatham-marine.co.uk

Head office email: info@chatham-marine.co.uk

Terms & Conditions

Chatham Marine Enduro G2 product is guaranteed for a period of 2 years from the date of purchase. If it is returned during this time, due to a defect in workmanship or materials, we will repair or replace it, at our discretion, entirely free of charge. This guarantee only applies to the original purchaser and is only valid if the shoes have been used in the appropriate conditions suitable for that particular type of footwear and if it has not been abused. It will be invalidated if any damage is caused by misuse, excessive wear and tear, negligence or accident. When returning the product please return to Chatham Marine at the below address, enclosing your guarantee letter or code, and purchase receipt. This guarantee is in addition to your statutory rights which are not affected. By registering your G2 product you agree to be be contacted by us with product information and updates. Your details will not be passed on to any third parties.