Privacy Policy

Privacy

Chatham completely respects your privacy and would like to assure you that your details will only be held on our database as part of our effort to keep valued customers informed about Chatham products.

Your details will not be passed on to any third parties.

The only exceptions to this are agents that we use to process the orders that you have placed with us or who assist us in a service we provide to you. We provide them with only the information they need to perform the function.

As a valued asset of the business, our data records belong to Chatham.

The only exceptions to this are agents that we use to process the orders that you have placed with us or who assist us in a service we provide to you. We provide them with only the information they need to perform the function.

As a valued asset of the business, our data records belong to Chatham Marine Ltd. As such, we take responsibility for protecting that data.

Use of cookies on the Chatham Marine website

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The table below explains the cookies we use and why.

Cookie Name Purpose More information
Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google
Olark wcsid
hblid
olfsk
_ok
_oklv
_okbk
_okgid
omp_super_properties
Olark is a 3rd party service that provides the Online Chat window you can see in the bottom right of the screen. They use various cookies to track what page you are currently viewing and to manage page loading resources. No personal information is stored in these cookies. We use Olark to give you the opportunity to start a conversation with us and to provide excellent customer service. About Olark
Magento (our e-commerce platform) CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
Described next to each cookie name to the left. About Magento

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Security

The Chatham online store uses the very latest encryption technology (SSL) to ensure that your transactions with us are private and protected as they travel across the Internet. When you proceed to make your purchase, your browser makes a connection to the secure section of our website. Your browser will show a padlock in the bottom right corner to indicate that it has made a secure connection and depending on your browser a window may pop-up to notify you that you are entering this safe area

Customer Services

If you have any queries about your privacy and security, please do not
hesitate to contact our customer services team on +44 (0)845 2700 217.

Our office is open Monday - Friday 8.15 am - 5pm.

The answer phone is always on outside this time.

Our fax number is +44 (0)1392 207 062.

You can also contact us by email at info@chatham-marine.co.uk.