Chatham G2 2 Year Guarantee
We're so confident about the quality of our shoes that we have a range that comes with a two year manufacturers guarantee. Once purchased, simply register your shoes and you're covered!
Q: What is G2?
A: G2 is collection of shoes which are guaranteed for a period of 2 years from the date of purchase.
Q: What is the difference between your other deck shoes and the G2 range?
A: Our G2 range has been specially manufactured with the highest quality premium materials and construction techniques to ensure that they are built to last.
Q: Does all of Chatham's deck shoes come with a 2 year guarantee?
A: Only shoes from our men's and ladies G2 ranges have a 2 year guarantee.
Q: How do I register my G2 product?
A: You can either:
Fill in the registration part of your G2 booklet (you should have received a G2 booklet in the shoe box or on the clothing label), attach a proof of purchase receipt and send it to us at the address below. We will then register you on our database and send you a letter by email, confirming that your items have now been registered.
Fill in your details using the online G2 registration form above. You will then receive your confirmation letter to the email address you have specified. Your registration must be completed within 30 days of purchase.
Q: Are the G2 shoes waterproof?
A: None of our deck shoes are waterproof due to the moccasin construction. The moccasin construction is very comfortable which is why they are so popular, but they will let in water if worn in wet conditions. This is because the leather uppers are hand stitched through the sole unit. This means they're super durable but also that there are small spaces where water can sometimes permeate.
Q: What happens if I need to return a G2 product?
A: If your items are returned during the guarantee period, due to a defect in workmanship or materials, we will repair or replace it, at our discretion, entirely free of charge. This guarantee only applies to the original purchaser and is only valid if the item has been used in the appropriate conditions suitable for that particular type of shoe/clothing and if it has not been abused. It will be invalidated if any damage is caused by misuse, excessive wear and tear, negligence or accident. You are responsible for the cost of return postage, unless the product is less than 28 days old.
Q: How is my data used?
A: We capture your information to validate your warranty and check back during the warranty process if there are any claims. We send an email on signing and two more during the 2 years and a final email after the warranty expires. We have GDPR compliant policies in place to ensure your data security.
Chatham Marine G2 products all come with our unique 2 year guarantee so if you have any concerns or quality issues that are covered under our terms and conditions please send the shoes back to us at the below address. Please include your Guarantee Code and proof of purchase, if you have any queries please speak to a member of our dedicated Customer Service team.
Chatham Marine Ltd
Hennock Road East
Terms & Conditions
Chatham Marine G2 product is guaranteed for a period of 2 years from the date of purchase. If it is returned during this time, due to a defect in workmanship or materials, we will repair or replace it, at our discretion, entirely free of charge. This guarantee only applies to the original purchaser and is only valid if the shoes have been used in the appropriate conditions suitable for that particular type of footwear and if it has not been abused. It will be invalidated if any damage is caused by misuse, excessive wear and tear, negligence or accident. When returning the product please return to Chatham Marine at the below address, enclosing your guarantee letter or code, and purchase receipt. This guarantee is in addition to your statutory rights which are not affected. By registering your G2 product you agree to be contacted by us with product information and updates. Your details will not be passed on to any third parties.