Returns Policy
*Please note: Any purchases made from January 1st onwards do not qualify for free returns. Please see our return shipping methods below.
If you are not entirely satisfied with the products that you have chosen you may return them to us within 28 days of receipt. We will be happy to provide an exchange or refund, providing the items are returned in perfect condition and where possible in their original packaging with all tags attached. Please note: personalised items cannot be returned or refunded unless faulty.
Please fill out our returns form and include in your parcel.
Return methods
You can send your returns back to us using Royal Mail or any preferred carrier of your choice at your own expense. Please see our return address below.
Overseas returns (non-UK)
For overseas returns the cost of sending any items back is at the customer’s expense. Unfortunately, for overseas orders we are unable to perform a size exchange. The shoes will need to be returned and then re-ordered due to issues with cross-border shipping and duties.
Our Return Address
Chatham Marine
Returns Dept.
Hennock Court
Hennock Road East
Exeter
Devon
EX2 8RU
Please note that we cannot accept responsibility for goods lost in transit, so please obtain a proof of postage.
Refunds
We will refund your purchase within 14 working days of receiving the returned goods or proof that the order has been returned.
All refunds will be issued to the same payment method as the original order and may take up to 14 days to complete.
We reserve the right to refund only the cost of the goods and not the shipping charge.
Google/Apple Pay
Once the refund has been processed it can take up to 10 days to appear on your bank statement. If after 10 days there is still no refund please contact your bank for further information.
Faulty Items
If in the unlikely event that your item is faulty, please email our customer service team at info@chatham.co.uk. Please return the item clearly stating the fault and include proof of purchase. We will endeavour to replace your item but if unable to do so, we may offer an alternative or a refund if the item is found to be faulty.
WE CAN HELP YOU WITH YOUR RETURN
Email us: info@chatham.co.uk
Call us: +44 (0) 1392 822 981
Write to us: Chatham Customer Services, 3 Hennock Court, Hennock Road, Marsh Barton Industrial Estate, Exeter, Devon, EX2 8RU, UK