Returns Policy

COVID-19 Update: 

We hope you, your friends and family are all safe and well at this uncertain time.

Due to adjusted shift patterns to comply with government resitrctions, standard & tracked delivery options can take up to 7 working days. As we're sure you can understand we cannot offer a next working day service at this time.

We have also extended our returns policy from 28 days to 90 days so that you can shop with total peace of mind. This change is effective immediately.

If you are not entirely satisfied with the products that you have chosen you may return them to us within 28 days of receipt. We will be happy to provide an exchange or refund, providing the items are returned in perfect condition and where possible in their original packaging with all tags attached.

• Please complete the form on the reverse of your receipt, clearly indicating the reason for return and whether you require a refund or exchange. Proof of purchase is required.
• Please then reseal the item in its original packaging and return your parcel to us using the attached address label on the front of the receipt form.We advise all customers to keep the proof of postage. We cannot accept responsibility for parcels lost in transit.All refunds will be issued to the same payment method as the original order and may take up to 14 days to complete. Refunds are always processed net of postage.
• Please note this process is for purchases made via our website and telephone cannot be refunded in any of our stores.

Please note that our sale items have a seven day return policy. This is to enable us to process the return item and put it back into sale online before the sale ends.

If your items were purchased from a non-Chatham Marine store or Website, please return your item to the retailer, not to Chatham Marine. As we cannot accept returns for items not purchased directly from ourselves, Chatham Marine Limited. Please note that their terms and conditions may vary from ours.

We are only able to receive returns through the postal service, and do not offer a drop off service.

UK Returns only:Returns are free via Collect+ for members on the UK Mainland. Text your post code to 84555 for nearest drop off point, or visit www.collectplus.co.uk.

Our Return Address

Faulty Items

If in the unlikely event that your item is faulty, please contact our customer service team on 0845 2700 217 or alternatively by emailinfo@chatham-marine.co.uk. Please return the item clearly stating the fault and include proof of purchase. We will endeavour to replace your item but if unable to, we may offer an alternative or a refund if the item is found to be faulty.

G2 Guarantee

Chatham Marine Enduro G2 products all come with our unique 2 year guarantee so if you have any concerns or quality issues that are covered under ourterms and conditionsplease send the shoes back to us at the below address. Please include your Guarantee Code and proof of purchase, if you have any queries please speak to a member of our dedicated Customer Service team.

Christmas Returns Policy

We offer an extended returns policy over the Christmas period to cover products purchased as presents. This is valid for all purchases from the 1st November, the returns period is extended until the 31st January.