Returns Policy

CHRISTMAS RETURNS 2021

We understand that a great Christmas present is a pair of Chatham shoes, what more could you ask for! With that in mind all products purchased from the 1st November 2022 will have an extended returns period until the 31st January 2022.

To return goods for a refund or an exchange, please note the following:

Returns will be accepted within 28 days of receipt of your order.

We will then refund your purchase within 14 working days of receiving the returned goods or proof that the order has been returned.

Any items returned to us must be in their original sold condition and where possible in their original packaging with all tags attached. if they are not, we may be unable to accept them and offer a refund.

Please complete the returns form which will have been emailed to you, or include a cover note and return to:

Chatham Returns Department
3 Hennock Court
Hennock Road East
Marsh Barton
Exeter
Devon
EX2 8RU

Please note that we cannot accept liability for any returns lost or damaged in transit, therefore we strongly recommend that when returning items, a recorded delivery service is used at all times and that you please retain your proof of posting.

If your exchange request is urgent, we would recommend that you return the original order to us for refund, and place and pay for a new order on the website. This will ensure the quickest exchange time both within the UK and overseas.

We recommend the following courier options for returning goods:

For UK Returns only we offer free Returns via Collect+. Please visit https://www.collectplus.yodel.co.uk/chatham to create your returns label, then drop your parcel off at the nearest participating collection point and obtain a proof of postage. Please remember to include the completed Chatham returns form.

Parcels typically take 3-5 working days to arrive using this service and parcels must not weigh more than 10 kilograms or exceed dimensions of 50cm x 50cm x 60cm.

Goods can also be returned via Royal Mail or your preferred courier.

If in the unlikely event that your item is faulty, please email our customer service team at info@chatham.co.uk. Please return the item clearly stating the fault and include proof of purchase. We will endeavour to replace your item but if unable to do so, we may offer an alternative or a refund if the item is found to be faulty.

For overseas returns the cost of sending any items back is fully at the customers expense. Unfortunately for overseas (non-UK) orders we are unable to perform a size exchange. The shoes will need to be returned and then re-ordeered due to issues with cross-border shipping and duties.

G2 Guarantee

Chatham Marine Enduro G2 products all come with our unique 2 year guarantee so if you have any concerns or quality issues that are covered under our terms and conditions please send the shoes back to us at the below address. Please include your Guarantee Code and proof of purchase, if you have any queries please speak to a member of our dedicated Customer Service team.